INFORMATION FreedomEx COLLECTS
We want you to understand the types of information we collect when you register for and use FreedomEx’s services
Information you provide to us at registration
When you create a FreedomEx Account, you provide us with personal information thatincludes your contact information (Email Address, name, and a password). You can also choose to adda phone number for SMS or Google Authenticator account to be used for 2FA verification forimproved security.
Information we collect when authenticating user identity
To comply with global industry regulatory standards including Anti-Money Laundering (AML), Know-Your-Customer (KYC), and Counter-Terrorist Financing (CTF), FreedomEx requires user accounts to undergo user identity authentication for both Personal & Enterprise-level accounts. This entails collecting formal identification
Information we collect as you use our services
Service Usage Information
Through your use of the FreedomEx platform, we also monitor and collect trackinginformation related to usage such as access date & time, device identification, operating system,browser type and IP address. This information may be directly obtained by FreedomEx or through third party services. This service usage data helps us our systems to ensure that our interfaceis accessible for users across all platforms and can aid during criminal investigations
For all personal and enterprise user accounts, we collect transaction information including depositsnapshots, account balances, trade history, withdrawals, order activity and distribution history. Thistransaction data is monitored for suspicious trading activity for user fraud protection, and legal caseresolution
WHY DOES FREEDOMEX COLLECT THIS INFORMATION
To provide and maintain our services
To protect our users
We use the information collected to protect our platform, users’ accounts, and archives. We use IP addresses and cookie data to protect against automated abuse such as spam, phishing, and Distributed Denial of Service(DDoS) attacks. We analyze trading activity with the goal of detecting suspicious behavior early to prevent potential fraud and loss of funds to bad actors.
To comply with legal and regulatory requirements
Respect for the privacy and security of data you store with FreedomEx informs our approach to complying with regulations, governmental requests, and user-generated inquiries. We will not disclose or provide any personal information to third-party sources without review from our legal case team and/or prior consent from the user.
To measure site performance
We actively measure and analyze data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform’s performance and to resolve issues with the user experience. We continuously monitor our systems’ activity information and communications with users to look for and quickly fix problems.
To communicate with you
We use personal information collected, like an email address to interact with users directly when providing customer support on a ticket or to keep you informed on logins, transactions, and security. Without processing your personal information for confirming each communication, we will not be able to respond to your submitted requests, questions, and inquiries. All direct communications are kept confidential and reviewed internally for accuracy.
To clarify the purpose for which we collect personal information
- To manage and administer the Platform;
- To improve your browsing experience by personalizing the Platform;
- To enable you to use the Site and or platform;
- To send you newsletters and other relevant and targeted promotional communications;
- To track Our communications with you to provide a high-quality service;
- To deal with enquiries, complaints, and feedback from you and Our service providers;
- To provide third parties with statistical anonymized information about Our users
- To publish generic transactional information relating to trades undertaken using the FreedomEx platform;
- To perform compliance checks;
- To prevent fraud;
- To send you emails offering you to take part in surveys and/or to give feedback; and
- To analyze and improve the services offered on the platform.
HOW DOES FREEDOMEX PROTECT USER DATA
FreedomEx has implemented a number of security measures to ensure that your information is not lost, abused, or altered. Our data security measures include, but are not limited to: PCI Scanning, Secured Sockets Layered encryption technology, pseudonymization, internal data access restrictions, and strict physical access controls to buildings & files. Please note that it is impossible to guarantee100% secure transmission of data over the Internet nor method of electronic storage. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information.
If you suspect that your personal information has been compromised, especially account and/or password information, please lock your account and contact the FreedomEx customer service immediately.