FreedomEx Privacy Policy

This Privacy Policy explains how FreedomEx Ltd and its Affiliates (“FreedomEx”)collects, uses, shares, and protects user information obtained through the website. The terms “we,” “us,” and “our” refer to FreedomEx and its affiliates. When we askfor certain personal information from users it is because we are required by law to collect thisinformation or it is relevant for specified purposes. Any non-required information you provide to us isdone so voluntarily. You decided whether to provide us with these non-required information; you maynot be able to access or utilize all of our Services if you choose not to.

By using the Site, you consent to the data practices described in this Privacy Policy. On occasion,FreedomEx may revise this Privacy Policy to reflect changes in law or our personal datacollection and use practices. If material changes are made to this Privacy Policy, the changes will beannounced by posting on the site. We will ask for your consent before using your information for anypurpose that is not covered in this Privacy Policy.

This privacy policy has incorporated elements from the General Data Protection Regulation (GDPR)as we act in accordance to its processing rules for personal information within the EuropeanEconomic Area (EEA).


We want you to understand the types of information we collect when you register for and use FreedomEx’s services
Information you provide to us at registration

When you create a FreedomEx Account, you provide us with personal information thatincludes your contact information (Email Address, name, and a password). You can also choose to adda phone number for SMS or Google Authenticator account to be used for 2FA verification forimproved security.

Information we collect when authenticating user identity

To comply with global industry regulatory standards including Anti-Money Laundering (AML), Know-Your-Customer (KYC), and Counter-Terrorist Financing (CTF), FreedomEx requires user accounts to undergo user identity authentication for both Personal & Enterprise-level accounts. This entails collecting formal identification

Information we collect as you use our services
Service Usage Information

Through your use of the FreedomEx platform, we also monitor and collect trackinginformation related to usage such as access date & time, device identification, operating system,browser type and IP address. This information may be directly obtained by FreedomEx or through third party services. This service usage data helps us our systems to ensure that our interfaceis accessible for users across all platforms and can aid during criminal investigations

Transaction Information

For all personal and enterprise user accounts, we collect transaction information including depositsnapshots, account balances, trade history, withdrawals, order activity and distribution history. Thistransaction data is monitored for suspicious trading activity for user fraud protection, and legal caseresolution


To provide and maintain our services

We use the information collected to deliver our services and verify user identity. We use the IP address and unique identifiers stored in your device’s cookies to help us authenticate your identity and provide our service. Given our legal obligations and system requirements, we can not provide you with services without data like identification, contact information, and transaction-related information. For more information on our use of cookies, please see the FreedomEx CookiePolicy.

To protect our users

We use the information collected to protect our platform, users’ accounts, and archives. We use IP addresses and cookie data to protect against automated abuse such as spam, phishing, and Distributed Denial of Service(DDoS) attacks. We analyze trading activity with the goal of detecting suspicious behavior early to prevent potential fraud and loss of funds to bad actors.

To comply with legal and regulatory requirements

Respect for the privacy and security of data you store with FreedomEx informs our approach to complying with regulations, governmental requests, and user-generated inquiries. We will not disclose or provide any personal information to third-party sources without review from our legal case team and/or prior consent from the user.

To measure site performance

We actively measure and analyze data to understand how our services are used. This review activity is conducted by our operations team to continually improve our platform’s performance and to resolve issues with the user experience. We continuously monitor our systems’ activity information and communications with users to look for and quickly fix problems.

To communicate with you

We use personal information collected, like an email address to interact with users directly when providing customer support on a ticket or to keep you informed on logins, transactions, and security. Without processing your personal information for confirming each communication, we will not be able to respond to your submitted requests, questions, and inquiries. All direct communications are kept confidential and reviewed internally for accuracy.

To enforce our Terms of Use and other agreements

It is very important for us and our customers that we continually review, investigate and prevent anypotentially prohibited or illegal activities that violate our Terms of Service. For the benefit of ourentire user base, we carefully enforce our agreements with third parties and actively investigateviolations of our posted Terms of Use. FreedomEx reserves the right to terminate the provisionof service to any user found engaging in activities that violate our Terms of Use.

To clarify the purpose for which we collect personal information

In compliance with the European GDPR, we have listed all purposes for which we collect personal information of Site users, to clarify those beyond the data functions described above by this section of the Privacy Policy. Personal information is therefore collected for the purpose of :

  • To manage and administer the Platform;
  • To improve your browsing experience by personalizing the Platform;
  • To enable you to use the Site and or platform;
  • To send you newsletters and other relevant and targeted promotional communications;
  • To track Our communications with you to provide a high-quality service;
  • To deal with enquiries, complaints, and feedback from you and Our service providers;
  • To provide third parties with statistical anonymized information about Our users
  • To publish generic transactional information relating to trades undertaken using the FreedomEx platform;
  • To perform compliance checks;
  • To prevent fraud;
  • To send you emails offering you to take part in surveys and/or to give feedback; and
  • To analyze and improve the services offered on the platform.


FreedomEx has implemented a number of security measures to ensure that your information is not lost, abused, or altered. Our data security measures include, but are not limited to: PCI Scanning, Secured Sockets Layered encryption technology, pseudonymization, internal data access restrictions, and strict physical access controls to buildings & files. Please note that it is impossible to guarantee100% secure transmission of data over the Internet nor method of electronic storage. As such, we request that you understand the responsibility to independently take safety precautions to protect your own personal information.

If you suspect that your personal information has been compromised, especially account and/or password information, please lock your account and contact the FreedomEx customer service immediately.

Contact Us

We are committed to respecting the freedoms and rights of all our FreedomEx users who have placed their trust in our service. If you should have any questions or concerns regarding this Privacy Policy, or if you would like to file a Data Protection request, please contact us using details on the Site.